Contact information

Contact Us

Have a question about your order, shipping, live arrival, or livestock? We’re here to help.

Before reaching out, you may find a faster answer on our policy and FAQ pages below.

Email Support

Email: support@blackwateraquatics.ca

We aim to respond within 24 hours on business days.

Social Media

TikTok: blackwater.aquatics.mtl

DMs are open for quick questions, but for order issues, shipping problems, or policy-related matters, please use email so we can track and resolve your request properly.

Support Hours

  • Monday–Friday: 10:00 AM – 6:00 PM (EST)
  • Weekend inquiries may take longer to receive a reply

Before You Contact Us

For the fastest help, please review these pages first:

Helpful Store Links

For Order Support, Include

To help us respond faster, please include:

  • your order number
  • the name used on the order
  • a short description of the issue
  • photos if your question is about shipping or live arrival

Need an Answer Right Now?

If your question is about care, feeding, or setup, you may find the answer in our guides: